BOOKING TERMS

Booking and cancellation policy

We keep appointment time protected for every client. These terms explain how deposits, cancellations and courses work.

Deposits

A deposit of 20% of the treatment cost is required to secure all bookings. Your deposit is deducted from the total cost on the day of treatment.

Cancellations and rescheduling

Please give at least 72 hours’ notice to cancel or reschedule, and your deposit will be kept on account. Cancellations made with less than 72 hours’ notice, and missed appointments, will result in the deposit being retained in full.

Late arrivals

If you arrive more than 15 minutes late, we may not be able to carry out your treatment safely in the time remaining. In that case the appointment is treated as a late cancellation and the deposit is retained.

Courses and packages

Courses and packages are paid in full in advance. Once a course has started it is non-refundable, and missed sessions within a course cannot be refunded or transferred.

Consultations and suitability

Some treatments require a consultation, patch test or prescriber assessment before they can go ahead. All treatments are subject to clinical suitability, and we may decline treatment that is not clinically appropriate. If you are found unsuitable for treatment, your deposit will be refunded in full.

Agreement

By booking an appointment you confirm that you have read and agree to this policy.

Questions? Call 01244 631646 or email hello@nicheclinical.co.uk.